Victim Support Scotland (VSS) understands that crime can impact people in lots of different ways; emotionally, physically, financially, and practically. That’s why the National Support Centre is there to help.

Often, talking to a friendly, informed, and knowledgeable volunteer on the helpline or webchat is the important first step towards moving forward after a crime has taken place.

The team works hard to be available when you need them, so support is available from 8am to 8pm, Monday to Friday, and from 9am to 1pm on Saturdays. The support is offered to whoever needs it, no matter the crime or if it has been reported to the police. Importantly, the services are free, independent, and confidential.

For many, the criminal justice system can be confusing and the team at VSS can provide anyone who has been affected by crime with practical advice and information to help make the process easier.

“Working on the helpline can be challenging but hugely rewarding," explained Rebecca, who recently joined the National Support Centre as a supervisor.

"We are the first place many people affected by crime contact when they feel distressed, traumatised and are looking for advice.

“We understand that what people are going through can be distressing and people may be calling for so many different reasons. Dealing with the impact of a crime, receiving a letter saying you need to attend court as a witness, wondering what to do next and how to cope.

“The enquiries we get can be wide-ranging and complex. We get many questions on what to expect when giving evidence at court, support that is available and how to safety plan following anti-social behaviour or domestic abuse.

“We also receive referrals from courts across Scotland for witnesses who need extra support. Our volunteers process these referrals and pass them on to local court services, to be contacted ahead of a court appearance.”

Volunteers assist in running the helpline and webchat services, providing a safe space for victims and witnesses to talk about their experiences, ask questions and find further information.

The volunteers arrange support from VSS’s own community and court services, which can also refer people to organisations that are able to provide other types of specialist support

If you have been affected by crime, you can call 0800 160 1985 or chat with the team online.

Find out more about volunteering on the Victim Support Scotland website.