“As I turned the heating on, my boiler made a strange noise and ground to a halt,” says David, 56, who is director of Glasgow’s Riverside Festival.

“The weather was bitter outside. My flat still has the original 150-year-old windows so it’s unbelievably cold without heating when the temperature drops.”

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He immediately called Scottish Gas: “These days it can be difficult to get someone on the phone, but there was none of that chatbot nonsense with Scottish Gas.”

He was impressed by how easy and efficient the process was. “I expected a long wait, as I thought they must be busy in the middle of a cold snap, but within two days, they got me an appointment,” David says.

“I had a plug-in heater, but I still had extra jumpers on and wore my dressing gown over my clothes to keep warm.”

The engineer sussed the problem out quickly, got the part he needed, and fixed David’s boiler in half an hour.

David was impressed by how easy and efficient the process was

“The sound of it kicking back in was fantastic and it’s been working perfectly since.”

David booked a boiler repair and signed up for a service plan that would cover any more boiler breakdowns.

Scottish Gas’ Repair & Cover product has no upfront costs, all you pay is a monthly charge for the 12 months of your contract. This gives you an immediate boiler repair, plus cover for any future fixes you need to your heating system.

David adds: “I guess a lot of people are on the service plan without actually knowing how good it will be if something happens, but I can definitely say from my experience it’s worth having for peace of mind.”

David was able to repair his boiler, but Scottish Gas are here to help if you want to upgrade to a new one. To find your new energy-efficient boiler visit bg.co.uk

  • For Savings: Saving up to 22% based on the average gas bill of a semi-detached home when upgrading from a D-rated to an A-rated boiler. Source: britishgas.co.uk/boiler-efficiency
  • For Credit: British Gas acts as a credit broker, not the lender and offers products from a panel of lenders. Payment options are subject to change without notice. British Gas is a trading name of British Gas New Heating Limited (No. 06723244), an appointed representative of British Gas Services Limited (No. 03141243) which is authorised and regulated by the Financial Conduct Authority (Financial Services Register No. 490568). Both companies registered in England and Wales. Registered office: Millstream, Maidenhead Road, Windsor, Berkshire SL4 5GD. Availability of credit depends on status and credit checks. Terms and Exclusions apply.
  • For Warranty: Annual boiler service required from year 2.